Customer Service Representative (Japanese Speaker)

Emerson
Tocantins
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Strong work ethic","Time management","Problem-solving","Decision-making"]

Provide customer service across Shared Service Centers globally by managing orders, returns, quotations, and follow-ups through phone, email, and chat. Resolve customer inquiries and escalations, support pre-sales and post-booking activities, and coordinate with internal NI departments and processes. Use tools such as Oracle, SFDC, and Outlook to maintain accurate customer records, drive continuous improvement, and deliver consistent KPI-backed customer experience.

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Emerson
Emerson
1 week ago

Customer Service Representative (Japanese Speaker)

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Last checked: 43 minutes agoStatus: Live

Job Summary

Provide customer service across Shared Service Centers globally by managing orders, returns, quotations, and follow-ups through phone, email, and chat. Resolve customer inquiries and escalations, support pre-sales and post-booking activities, and coordinate with internal NI departments and processes. Use tools such as Oracle, SFDC, and Outlook to maintain accurate customer records, drive continuous improvement, and deliver consistent KPI-backed customer experience.
Location: Tocantins
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage/process customer orders, product returns, quotations, and inbound/outbound calls to resolve customer queries and issues.
  • •Support pre-sales and post-booking activities, including order status follow-up until resolution (e.g., TC review, acceptance, logistics arrangement).
  • •Provide operational support through NI’s tiering model across the sales and post-sales cycle.
  • •Use internal processes and standard operating procedures with tools like Oracle, SFDC, and Outlook to ensure accurate customer experience and data integrity.
  • •Drive escalation and continuous improvement, and coach other team members when needed.

Key Requirements

  • •Bachelor’s degree completed, or relevant customer service experience.
  • •Minimum 1-2 years of experience in Shared Service Centers.
  • •Japanese (JLPT N1 & N2) requirement.
  • •English (verbal/written) in a business context.
  • •Proficiency with computer usage and aptitude to learn enterprise business applications; Oracle and SFDC experience is a plus.
Experience:1-2 yearsShared service centersCustomer serviceCustomer operations
Education:Bachelor's
Skills:Customer serviceStrong work ethicTime managementProblem-solvingDecision-making
Languages:JapaneseEnglish
Tech Stack:OracleSFDCOutlookEmailPhoneChatJLPT

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn