Engagement Manager II

Braze
London
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5-7 yearsEducation: bachelorsSkills: ["Project management","Stakeholder management","Process improvement","Communication","Relationship building"]

Own end-to-end delivery of AI Decisioning Studio use case deployments, from scoping and design through configuration and customer UAT. Lead hands-on technical workshops to align objectives, specifications, and integration architecture, while serving as the main customer point of contact to manage deliverables, risks, and stakeholder communication. Continuously improve the standardized AI deployment playbook and help shape a customer-centric product roadmap.

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FursaFursa
Braze
Braze
1 day ago

Engagement Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own end-to-end delivery of AI Decisioning Studio use case deployments, from scoping and design through configuration and customer UAT. Lead hands-on technical workshops to align objectives, specifications, and integration architecture, while serving as the main customer point of contact to manage deliverables, risks, and stakeholder communication. Continuously improve the standardized AI deployment playbook and help shape a customer-centric product roadmap.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end AI deployment lifecycle, including scoping, use case design, engagement operating model, technical setup, and UAT oversight.
  • •Lead technical workshops to align customer objectives, technical specs, model configuration, and integration architecture.
  • •Manage customer engagements by tracking deliverables, proactively identifying and addressing risks, and communicating clearly with stakeholders.
  • •Continuously improve the standardized AI deployment playbook to ensure consistent, high-quality outcomes.
  • •Contribute to the product roadmap by ensuring it remains customer-centric and adapts to changing AI deployment needs.

Pay and Benefits

Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceParental LeaveLearning BudgetFertility Benefits

Key Requirements

  • •5-7 years of project management, consulting, or professional services experience.
  • •At least a bachelor’s degree in a technical field; MBA or MS preferred.
  • •Strong experience managing technical projects from start to finish.
  • •Expertise leading workshops with senior-level stakeholders and managing customer needs.
  • •Hands-on technical background to support conceptual architecture and machine learning design discussions.
Experience:5-7 years
Education:Bachelor's
Skills:Project managementStakeholder managementProcess improvementCommunicationRelationship building
Languages:English
Tech Stack:Braze AI Decisioning StudioBrazeAI

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn