Senior Technical Support Specialist - Forma AMER - PST

Autodesk
Bengaluru
Workplace: HybridFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer-first mindset","Verbal and written communication","Analytical thinking","Troubleshooting and problem-solving","Ownership and accountability"]

Provide technical support for Autodesk Building Information Modeling (BIM) and Autodesk Construction Cloud (ACC) solutions for the AMER PST shift, resolving customer issues via chat, phone, web, and forums. Troubleshoot product features, workflows, and design automation problems; research and document root causes and solutions in knowledge bases and case systems; prioritize and escalate critical issues while maintaining SLA compliance. Help drive continuous improvement through insights, collaboration, and knowledge sharing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
1 day ago

Senior Technical Support Specialist - Forma AMER - PST

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical support for Autodesk Building Information Modeling (BIM) and Autodesk Construction Cloud (ACC) solutions for the AMER PST shift, resolving customer issues via chat, phone, web, and forums. Troubleshoot product features, workflows, and design automation problems; research and document root causes and solutions in knowledge bases and case systems; prioritize and escalate critical issues while maintaining SLA compliance. Help drive continuous improvement through insights, collaboration, and knowledge sharing.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues reported to Autodesk through chat, phone, web, online forums, and other support channels.
  • •Provide efficient assistance on product features, usage, workflows, and design automation.
  • •Research, verify, and document product issues and solutions in concise knowledge base articles and internal case management systems.
  • •Manage prioritization and escalation of critical issues while ensuring SLA compliance.
  • •Perform root cause analysis, identify issue trends, and maintain support insights, including cross-team collaboration and knowledge sharing.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Civil Engineering, Architecture, or a related field.
  • •Proficiency managing BIM workflows across Forma and Autodesk Construction Cloud (ACC) in a production environment.
  • •Hands-on experience with Autodesk Revit and Autodesk Navisworks, coordinating and executing BIM processes.
  • •Strong understanding of BIM standards and practical experience with BIM 360 and Autodesk Construction Cloud workflows.
  • •Strong English verbal and written communication, with analytical and troubleshooting/problem-solving skills.
Experience:Enterprise customersTechnical supportCustomer success environmentsBIMAutodesk Construction Cloud
Education:Bachelor's in Civil Engineering, Architecture, or a related field
Skills:Customer-first mindsetVerbal and written communicationAnalytical thinkingTroubleshooting and problem-solvingOwnership and accountability
Languages:English
Tech Stack:Building Information Modelling (BIM)FormaAutodesk Construction Cloud (ACC)ChatPhoneWebOnline forumsAutodesk RevitAutodesk NavisworksBIM 360BIM workflowsDesign automationCase management systemsKnowledge base articles

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor