Service Desk System Administrator

General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Troubleshooting"]

Support a Department of War customer as a Service Desk System Administrator, improving system performance and optimizing service delivery for mission-critical operations. Create knowledge bases, SOPs, and documentation while providing exceptional tier I support to multiple users across locations. Work onsite in Newington, VA, troubleshooting networks and end-user environments using Active Directory, VMware Horizon, and hardware configuration/imaging on Dell Wyse thin clients.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Service Desk System Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support a Department of War customer as a Service Desk System Administrator, improving system performance and optimizing service delivery for mission-critical operations. Create knowledge bases, SOPs, and documentation while providing exceptional tier I support to multiple users across locations. Work onsite in Newington, VA, troubleshooting networks and end-user environments using Active Directory, VMware Horizon, and hardware configuration/imaging on Dell Wyse thin clients.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide onsite tier I service desk support to users at various locations while enhancing system performance and customer experience.
  • •Troubleshoot networks and end-user issues, ensuring operational excellence for mission-critical systems.
  • •Create and maintain knowledge bases, SOPs, and documentation to resolve customer challenges.
  • •Deploy software and perform hardware configuration, including imaging Desktop and Dell Wyse thin clients.
  • •Support VDI environments and tools such as VMware Horizon and KVM configuration.
Travel: Low travel

Pay and Benefits

Salary: USD 97,750 - 132,250 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of related experience and the ability to work independently and with multiple work centers.
  • •US Citizenship required.
  • •8570 compliant (Security+) / meet TS/SCI clearance requirements.
  • •Hands-on troubleshooting and end-user support including deploying software, hardware configuration, and desktop/thin client imaging.
  • •Experience with Active Directory, VMware Horizon, and KVM configuration.
Experience:3+ years
Education:High School
Skills:CommunicationCustomer serviceTroubleshooting
Certifications:CompTIA Security+ CE8570 compliant
Tech Stack:Active DirectoryVMware HorizonVDIMicrosoft AzureServiceNowDell WyseKVM

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn