Customer Experience Customer Success Specialist -NX

Cisco
Japan
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Trusted advisor","Stakeholder management","Communication","Mentoring","Problem de-risking"]

Drive technical customer adoption strategies that improve renewals and business growth across large enterprise segments. Lead TAP execution and adoption business reviews using AI-driven insights, partnering with Sales and CX leadership to co-create adoption journeys aligned to renewal and expansion goals. Deliver advanced 1:many enablement programs, run complex labs to de-risk deployments, mentor senior talent, and act as a trusted technology evangelist connecting customer field signals to Cisco product improvements.

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FursaFursa
Cisco
Cisco
1 week ago

Customer Experience Customer Success Specialist -NX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Drive technical customer adoption strategies that improve renewals and business growth across large enterprise segments. Lead TAP execution and adoption business reviews using AI-driven insights, partnering with Sales and CX leadership to co-create adoption journeys aligned to renewal and expansion goals. Deliver advanced 1:many enablement programs, run complex labs to de-risk deployments, mentor senior talent, and act as a trusted technology evangelist connecting customer field signals to Cisco product improvements.
Location: Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive strategic, technical, complex adoption strategies across large, strategic customer segments using AI analytics to inform planning and execution.
  • •Oversee TAP execution and integration across multiple teams to align adoption plans with broader account strategies and lifecycle motions.
  • •Lead customized technical enablement initiatives (executive briefings, architecture-specific workshops, cross-functional onboarding programs).
  • •Run adoption business reviews (state of usage, blockers, market trends) and update TAPs using AI analytics to forecast needs.
  • •Integrate advanced telemetry and AI models; design and run complex multi-domain, multi-site labs to de-risk deployments and document known-good patterns.

Key Requirements

  • •Bachelors + 8 years of related experience, or Masters + 6 years, or PhD + 3 years, or equivalent relevant experience.
  • •Expert level (e.g., CCIE) or equivalent relevant certification expected.
  • •Demonstrated ability to drive strategic, technical, complex adoption strategies for enterprise deployments.
  • •Deep knowledge across several products in a secondary architecture.
  • •Ability to integrate AI analytics/telemetry into adoption planning and execution and document known-good patterns.
Experience:8+ yearsEnterprise deploymentsCustomer successAI-driven insights
Education:Bachelor's
Skills:Trusted advisorStakeholder managementCommunicationMentoringProblem de-risking
Certifications:CCIE
Tech Stack:AIAI analyticsTelemetryAI modelsLabs

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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