3 days ago

CCC MPS VAS Technical Solutions Representative - Italian speaker

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Manage and resolve customer service requests for HP hardware and services, accurately logging interactions in service management systems and verifying support entitlement, contract, and warranty details. Act as the primary point of contact, coordinate French Business First (BF) requests across support channels, and provide solutions for moderately complex hardware/software issues. Monitor SLAs, escalate critical cases, dispatch technical resources, and ensure a high level of customer satisfaction while contributing to process improvements and knowledge sharing.

Location: Tunisia

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Accurately log and track customer interactions and service requests within service management systems.
•Verify customer entitlement to support services and validate contract and warranty information.
•Coordinate French Business First (BF) hardware service requests and customer inquiries across multiple support channels.
•Act as the primary point of contact, manage expectations, and ensure high customer satisfaction throughout the service lifecycle.
•Resolve customer issues and requests, monitor service events for SLA compliance, and escalate complex or critical issues for timely resolution.

Key Requirements

•High school diploma or equivalent.
•3 to 5 years of professional experience, or an equivalent combination of relevant work experience and post-secondary education.
•Fluency in Italian and English or French.
•Experience supporting customers in technical environments and working with relevant technologies.
•Proficiency delivering support via phone, remote assistance, email, chat, or similar channels.

Experience:3-5 yearsCustomer supportTechnical supportTechnical environments

Education:High School

Skills:CommunicationTeamworkProblem-solvingAnalytical thinkingCustomer service

Languages:ItalianEnglishFrench

Tech Stack:Microsoft OfficeService management systemsKnowledge Management systemsA4 devicesA3 devicesGemstone productsDesignJet PL30 solutions

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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