Technical Customer Support Representative, Experienced (Havre, MT, US, 59501)

CHS
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving"]

Join the enterprise customer service team to resolve customer inquiries and disputes involving system access, reporting, account changes, invoicing, and posted prices. You’ll support customer onboarding and portal access, manage contracting and order support, handle billing and grain payment questions, and intake delivery and pricing discrepancies. Work with internal teams to investigate issues, ensure accurate contract administration, and provide guidance on using CHS digital tools.

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FursaFursa
CHS
CHS
16 hours ago

Technical Customer Support Representative, Experienced (Havre, MT, US, 59501)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Join the enterprise customer service team to resolve customer inquiries and disputes involving system access, reporting, account changes, invoicing, and posted prices. You’ll support customer onboarding and portal access, manage contracting and order support, handle billing and grain payment questions, and intake delivery and pricing discrepancies. Work with internal teams to investigate issues, ensure accurate contract administration, and provide guidance on using CHS digital tools.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Initiate customer onboarding, including new customer setup and customer portal access; monitor progress and address delays to support safety and compliance requirements.
  • •Manage account changes (bank account and address), provide guidance on how to do business with CHS, and use digital tools to support customers.
  • •Provide posted bids, price sheet quotes, and support contract and order activities including delivery, fulfillment, amendments, and billing/payment balances.
  • •Facilitate billing and grain payment inquiries, including invoice/payment status, settlement payments, prepay balances, and document reprinting.
  • •Intake customer disputes (delivery issues, invoices, contract and pricing discrepancies, quality) and support contract administration, including accurate contract creation/amendments and reporting.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness StipendLife InsurancePaid Leave401kPensionProfit SharingAdoption AssistanceLong-term Disability

Key Requirements

  • •1+ years of experience in customer service and technical support
  • •High school diploma or GED
  • •Strong written and verbal communication skills
  • •Proficient with MS Word, Excel, and PowerPoint
  • •Ability to read, write and communicate in Spanish (preferred)
Experience:1+ yearsCustomer service
Education:High School
Skills:CommunicationCustomer serviceProblem-solving
Languages:Spanish
Tech Stack:MS WordExcelPowerPoint

Company Brief

CHS
CHS Inc. is a farmer-owned cooperative that provides crop nutrients, grain marketing, energy, and food and ingredient solutions. It serves agricultural producers and rural communities across the United States and internationally.
Industry: Agriculture
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Inver Grove Heights, United States
Founded: 1931
WebsiteLinkedIn