Account Manager, Core Accounts

Informa
United States
Workplace: HybridFull timeUSD 75,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Verbal communication","Written communication","Negotiation","Relationship building","Multitasking"]

Own the commercial health of a long-tail customer segment in a scaled, high-volume account management model. Lead midyear and renewal commercial conversations through contract close, manage the 12-month lifecycle milestones, and drive net revenue retention and expansion by identifying renewal risk, upsell signals, and churn threats. Partner closely with Customer Success, overlay sales, and new business teams, while maintaining pipeline coverage and disciplined CRM hygiene.

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FursaFursa
Informa
Informa
13 hours ago

Account Manager, Core Accounts

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own the commercial health of a long-tail customer segment in a scaled, high-volume account management model. Lead midyear and renewal commercial conversations through contract close, manage the 12-month lifecycle milestones, and drive net revenue retention and expansion by identifying renewal risk, upsell signals, and churn threats. Partner closely with Customer Success, overlay sales, and new business teams, while maintaining pipeline coverage and disciplined CRM hygiene.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead all commercial conversations from the midyear review through contract close.
  • •Manage the full 12-month customer lifecycle and own defined milestones end-to-end.
  • •Maintain pipeline coverage at a minimum of 3× individual quota target and drive retention and growth sales quotas.
  • •Proactively identify renewal risk, implement mitigation strategies, and negotiate and grow existing contracts focused on net revenue retention and expansion.
  • •Maintain accurate CRM records and use tooling/reporting to surface prioritization signals while following team playbooks and processes.

Pay and Benefits

Salary: USD 75,000 - 80,000 annually
Equity and Bonus:Equity
Perks:401kParental LeaveEsppPaid LeaveEap AssistanceWellness Stipend

Key Requirements

  • •2–5 years of experience in account management, sales, renewals, or a related commercial role.
  • •Demonstrated track record of meeting or exceeding renewal and/or revenue retention targets.
  • •Experience managing a high-volume book of business or working in a scaled, long-tail commercial model.
  • •Ability to lead commercial conversations including negotiation, objection handling, and contract close.
  • •Proficiency in CRM platforms (Salesforce preferred) and comfort using reporting and dashboards.
Experience:2-5 yearsB2B SaaSMediaDataTechnology
Skills:Verbal communicationWritten communicationNegotiationRelationship buildingMultitasking
Languages:Spanish
Tech Stack:SalesforceCRMGongOutreachEbstaZoomInfo

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn