UT Technician

Wise
Hyderabad
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsSkills: ["Problem-solving","Communication","Teamwork","Customer service","Documentation"]

Join Wise's User Technology (UT) team in Hyderabad as an Experienced IT Support Specialist. Provide Windows and macOS troubleshooting, manage endpoints with Kandji and Intune, document work, and contribute to ticketing, onboarding, procurement, and vendor management. Help keep Wise equipment secure, support users, and drive IT service improvements across the company’s geographically distributed offices.

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Wise
Wise
2 months ago

UT Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join Wise's User Technology (UT) team in Hyderabad as an Experienced IT Support Specialist. Provide Windows and macOS troubleshooting, manage endpoints with Kandji and Intune, document work, and contribute to ticketing, onboarding, procurement, and vendor management. Help keep Wise equipment secure, support users, and drive IT service improvements across the company’s geographically distributed offices.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide IT support and troubleshooting for Windows and Apple environments.
  • •Manage endpoint support, including Kandji and Intune, and ensure high-quality ticket management and issue tracking.
  • •Document work thoroughly and create guides for technicians and customers.
  • •Install, modify and repair computer hardware and software; help onboard new users with tools and tech.
  • •Procurement and vendor management to maintain equipment and services across the office network.

Key Requirements

  • •2+ years of experience in an IT support role
  • •Proficient in troubleshooting Windows and macOS
  • •Hands-on experience with Kandji and Microsoft Intune
  • •Excellent documentation skills with the ability to create guides/manuals
  • •Experience with Jira/Atlassian or similar ticketing/project management tools
Experience:2+ yearsInformation technologyIT support
Skills:Problem-solvingCommunicationTeamworkCustomer serviceDocumentation
Languages:English
Tech Stack:KandjiIntuneWindowsMacOSJiraAtlassianOKTA

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor