Customer Advocate, Vending Machine

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Safety-focused"]

Deliver a memorable customer experience at Carvana’s onsite car Vending Machine by greeting customers, completing paperwork, and entering detailed notes into a customer tracking system. Answer customer questions and resolve minor vending-machine process issues quickly and professionally. Maintain a safe driving record while supporting a smooth pickup flow, working scheduled shifts and rotating days off.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Advocate, Vending Machine

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver a memorable customer experience at Carvana’s onsite car Vending Machine by greeting customers, completing paperwork, and entering detailed notes into a customer tracking system. Answer customer questions and resolve minor vending-machine process issues quickly and professionally. Maintain a safe driving record while supporting a smooth pickup flow, working scheduled shifts and rotating days off.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Be the onsite face of Carvana when customers come to the car Vending Machine.
  • •Create a memorable customer pickup experience.
  • •Complete customer paperwork and document thorough notes in the customer tracking system.
  • •Quickly address customer questions and minor technical issues related to the vending machine process.
  • •Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveLoan RepaymentEquityOvertimeLearning Budget

Key Requirements

  • •2+ years of customer-facing experience.
  • •Create an excellent onsite pickup experience for customers using the car Vending Machine.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Address customer questions and resolve minor technical issues related to the vending machine process.
  • •Maintain a clean driving record and perform physically demanding tasks (e.g., vehicle detailing and loading/unloading).
Experience:2+ years
Skills:Customer serviceCommunicationProblem-solvingAttention to detailSafety-focused
Certifications:NotaryVehicle Verifier licenseSalesperson license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn