Customer Service Representative (Mandarin Bilingual)

Wing Assistant
Singapore
Workplace: RemoteFull timeUSD 1,000 - 1,500 monthlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Phone communication","Email communication","Organizational skills","Time management","Attention to details","Proactive","Tech savviness"]

Handle English- and Mandarin-speaking customer inquiries through calls, messages, and CRM records. Review and prepare estimates, product/pricing details, and glass/order information, then send invoices and collect deposits. Coordinate approvals and support customer scheduling. The role requires strong B2C/B2B customer service experience, excellent bilingual communication, and comfort with CRM, VoIP, desktop sharing, cloud tools, and scheduling systems.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
1 day ago

Customer Service Representative (Mandarin Bilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Handle English- and Mandarin-speaking customer inquiries through calls, messages, and CRM records. Review and prepare estimates, product/pricing details, and glass/order information, then send invoices and collect deposits. Coordinate approvals and support customer scheduling. The role requires strong B2C/B2B customer service experience, excellent bilingual communication, and comfort with CRM, VoIP, desktop sharing, cloud tools, and scheduling systems.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle English- and Mandarin-speaking customer inquiries via calls, messages, and CRM records.
  • •Prepare and review estimates, product details, pricing, and glass/order information.
  • •Send invoices, collect deposits, and follow up with customers.
  • •Coordinate approvals and support scheduling.
  • •Maintain accurate customer records in CRM.

Pay and Benefits

Salary: USD 1,000 - 1,500 monthly
Perks:Job SecurityPaid TrainingRemote WorkOvertime PayHoliday Pay

Key Requirements

  • •At least 3-years proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • •Excellent English and Mandarin communication skills (at least B2 level), written and verbal.
  • •Excellent phone, email, and instant messaging communication skills.
  • •Tech savvy with tools like desktop sharing, cloud services, CRM, and VoIP.
  • •Experience with scheduling and spreadsheets (e.g., Google Calendar and MS Office).
Experience:3+ years
Skills:CommunicationPhone communicationEmail communicationOrganizational skillsTime managementAttention to detailsProactiveTech savviness
Languages:EnglishMandarin
Tech Stack:CRMVoIPDesktop sharingCloud servicesMS OfficeGoogle Calendar

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website