Account Manager, SME & Growth

Airwallex
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Analytical thinking","Ownership"]

Own and grow a portfolio of SME & growth accounts in the UK/EMEA region by building relationships, developing account plans, and driving product adoption and expansion. Identify and close upsell opportunities through the sales cycle, act as a trusted advisor, and lead complex commercial negotiations. Translate customer needs into multi-product solutions, use data to build QBRs and strategies, and consistently achieve KPIs and revenue targets.

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Airwallex
Airwallex
2 days ago

Account Manager, SME & Growth

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own and grow a portfolio of SME & growth accounts in the UK/EMEA region by building relationships, developing account plans, and driving product adoption and expansion. Identify and close upsell opportunities through the sales cycle, act as a trusted advisor, and lead complex commercial negotiations. Translate customer needs into multi-product solutions, use data to build QBRs and strategies, and consistently achieve KPIs and revenue targets.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a portfolio of strategic accounts via account plans, product adoption, relationship deepening, and regular strategic engagements.
  • •Identify, develop, and close upsell/expansion opportunities through the sales cycle to revenue realisation.
  • •Serve as a trusted advisor by understanding customer business, industry, and goals to maximise Airwallex value.
  • •Lead complex commercial negotiations, including bespoke commercial agreements and multi-product/high-value expansions.
  • •Translate customer needs into commercially viable solutions across multiple Airwallex products while operating independently in a fast-paced environment.

Key Requirements

  • •2+ years of experience in account management or sales, ideally selling a technical product, with a top-performance track record.
  • •Strong consultative selling skills to manage complex sales cycles and articulate value propositions (MEDDPICC preferred).
  • •Proven ability to exceed targets in high target, high pace environments and deliver against commercial KPIs and revenue goals.
  • •Strong analytical and strategic skills to use data to develop account strategies and build QBRs/account plans.
  • •Experience managing complex, multi-product accounts; Bachelor’s degree (equivalent acceptable).
Experience:2+ yearsFintechStartup
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingAnalytical thinkingOwnership
Languages:English
Tech Stack:SalesforceAPIs

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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