FLEX Regional Software Specialist

Motorola Solutions
North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky
Workplace: HybridFull timeUSD 70,000 - 80,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Organizational skills","Time management","Interpersonal skills"]

Support Motorola FLEX CAD, RMS, Mobile, and Jail Systems across the CCSW Central Region by providing onsite technical support and customer service, while also working remotely. You’ll troubleshoot issues through resolution, execute customer requests for system and process changes, and act as a liaison between customers and Motorola Technical Support. The role requires strong problem-solving, relationship building, and 50–75% travel to customer sites within the region.

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Motorola Solutions
Motorola Solutions
2 months ago

FLEX Regional Software Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Support Motorola FLEX CAD, RMS, Mobile, and Jail Systems across the CCSW Central Region by providing onsite technical support and customer service, while also working remotely. You’ll troubleshoot issues through resolution, execute customer requests for system and process changes, and act as a liaison between customers and Motorola Technical Support. The role requires strong problem-solving, relationship building, and 50–75% travel to customer sites within the region.
Location: North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide onsite technical support and customer service while also supporting customers remotely.
  • •Troubleshoot and initiate problem-solving action through resolution.
  • •Execute customer requests for system and process changes.
  • •Provide expertise and make decisions based on best practices, technical requirements, and customer business needs.
  • •Build relationships with customers and collaborate with the Motorola Technical Support team; travel 50–75% to customer sites.
Travel: Extensive travel

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveEquity

Key Requirements

  • •High school diploma and 3+ years of customer service/support experience.
  • •Experience with FLEX software (2+ years preferred).
  • •Strong problem-solving and decision-making based on best practices and technical requirements.
  • •Strong written and verbal communication skills with exceptional interpersonal skills.
  • •Must live in one of the listed states and be able to obtain required background clearance.
Experience:3+ years
Education:High School
Skills:Problem-solvingCommunicationOrganizational skillsTime managementInterpersonal skills
Licenses:Valid driver’s license
Tech Stack:FLEXCADRMSWindowsLinuxMobileJail Management SystemsComputer Aided Dispatch

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn