Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)

RTX
United States
Workplace: OnsiteFull timeUSD 107,500 - 204,500 annuallyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Collaboration","Stakeholder management"]

Lead and coordinate RTX's Operational Commercial Engines customer programs for OCE, overseeing customer communications, fleet management strategies, and problem-resolution planning. Act as deputy to the MCE Customer Programs Director, drive coordination with fleet directors and external customers, ensure data quality and financial targets, and support airframer issue resolution within PW.

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RTX
RTX
1 month ago

Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)

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Last checked: 1 day agoStatus: Live

Job Summary

Lead and coordinate RTX's Operational Commercial Engines customer programs for OCE, overseeing customer communications, fleet management strategies, and problem-resolution planning. Act as deputy to the MCE Customer Programs Director, drive coordination with fleet directors and external customers, ensure data quality and financial targets, and support airframer issue resolution within PW.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead customer support and customer communication across OCE programs to the customer facing groups and manage feedback internally
  • •Represent the voice of the customer and the customer business organization at IPMT working as a deputy to MCE Customer Programs Director
  • •Create and support fleet management and customer communication strategies for each programs. Co-Lead weekly coordination and communication reviews with Customer Fleet Directors & Field representatives
  • •Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC) and Engine Conference logistics and communication material
  • •Drive Shop Induction reporting in alignment with FCOE team and CFTs to ensure financial plan targets are met on monthly, quarterly and annual basis

Pay and Benefits

Salary: USD 107,500 - 204,500 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree in Engineering, Program Management, Business or related field; 8 years of Engineering, Program Management, or Business experience (or 5 years with an Advanced degree)
Experience:AerospaceDefense
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingCollaborationStakeholder management

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website