Customer Project Manager

Cisco
Krakow, London
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Professional leadership","Strong communication","Organization","Commercial negotiation","Stakeholder management"]

Lead complex customer projects from kickoff through delivery and closeout, building trust through professional management, leadership, and clear reporting. Own project planning (including P&L), detailed forecasts, and burn rate/progress updates aligned to SOWs. Drive RFP/SOW processes with sales teams, assess customer requirements, and maintain accurate documentation and systems for bookings and revenue forecasting.

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FursaFursa
Cisco
Cisco
7 hours ago

Customer Project Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead complex customer projects from kickoff through delivery and closeout, building trust through professional management, leadership, and clear reporting. Own project planning (including P&L), detailed forecasts, and burn rate/progress updates aligned to SOWs. Drive RFP/SOW processes with sales teams, assess customer requirements, and maintain accurate documentation and systems for bookings and revenue forecasting.
Location: Krakow, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead complex customer projects from kickoff to successful delivery and closeout, building trust with customers and partners.
  • •Create and maintain project plans, including project P&L, milestones, landmark dates, and resource allocation aligned to SOWs.
  • •Deliver detailed project reporting (burn rate, progress, risks, dependencies, assumptions) to key customer stakeholders.
  • •Manage RFP/SOW processes with sales teams and supporting PS teams; drive remediation when customer problems arise.
  • •Assess customer-specific requirements (including security/onboarding needs) and identify opportunities for Splunk products and services.

Key Requirements

  • •Bachelors + 8 years, or Masters + 6 years, or PhD + 3 years, or equivalent related experience.
  • •5+ years of project/program management experience delivering enterprise software implementations or professional services to external enterprise customers.
  • •Demonstrated track record managing projects using Agile (Scrum/Kanban) and/or Waterfall frameworks.
  • •Ability to lead RFP/SOW processes in partnership with sales and supporting PS teams.
  • •Demonstrated experience with commercial negotiations and project management procedures for enterprise customers.
Experience:5+ yearsEnterprise softwareProfessional servicesCybersecuritySIEMCloud SaaS
Skills:Professional leadershipStrong communicationOrganizationCommercial negotiationStakeholder management
Certifications:PMICPMAI
Tech Stack:AgileScrumKanbanWaterfallRFPSOWProject reportingProject P&L

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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