Network Engineer

CommandLink
Argentina, Brazil, Chile, Colombia, Mexico, Philippines
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsEducation: high_schoolSkills: ["Customer-focused communication","Problem-solving","Mentoring","Vendor collaboration"]

Provide end-to-end managed services support for ISP/MSP customers, focusing on SD-WAN (especially Versa Networks), business data circuits, VoIP, VPNs, managed routers, firewalls, and related services. Troubleshoot and configure LAN components and Microsoft operating systems, support customer provisioning and onboarding, and collaborate with vendors to resolve issues. Own cases through resolution, mentor engineers, and maintain customer relationships through clear communication and expert problem-solving.

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FursaFursa
CommandLink
CommandLink
1 day ago

Network Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide end-to-end managed services support for ISP/MSP customers, focusing on SD-WAN (especially Versa Networks), business data circuits, VoIP, VPNs, managed routers, firewalls, and related services. Troubleshoot and configure LAN components and Microsoft operating systems, support customer provisioning and onboarding, and collaborate with vendors to resolve issues. Own cases through resolution, mentor engineers, and maintain customer relationships through clear communication and expert problem-solving.
Location: Argentina, Brazil, Chile, Colombia, Mexico, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Provide end-to-end support for customers with a focus on SD-WAN (preferably Versa Networks), internet, and related services.
  • •Troubleshoot and configure basic LAN setups, including routers and firewalls, and support Microsoft operating systems.
  • •Support provisioning and onboarding of new customers for managed services.
  • •Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • •Own support issues from start to resolution, maintain customer relationships, and mentor/train fellow engineers on complex issues.

Pay and Benefits

Perks:Flexible TimeAnnual BonusFun Events

Key Requirements

  • •3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SD-WAN, particularly Versa Networks.
  • •CCNA and CCNP certification is highly desirable.
  • •Command line experience with networking tools such as Cisco, Fortinet, and Juniper.
  • •Strong firewall configuration experience (e.g., Fortinet).
  • •Hands-on understanding of BGP, OSPF, and VRRP, plus practical knowledge of routers, firewalls, and NAT.
Experience:3-5 yearsSD-WANISP/MSPVoIPFirewallsVPN
Education:High School
Skills:Customer-focused communicationProblem-solvingMentoringVendor collaboration
Certifications:CCNACCNPSOC 2
Tech Stack:SD-WANVersa NetworksCiscoFortinetJuniperMicrosoft operating systemsBGPOSPFVRRPLANFirewallsNATCOS/QOSRoutersVPNVoIP

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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