MS Engineer(L1)(Japanese and English - Bilingual)

NTT
Cyberjaya
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Teamwork"]

Provide first-level technical support to end users by monitoring network and server performance, troubleshooting hardware and software issues, and ensuring smooth operation of end-user computing devices. Install, configure, and maintain end-user systems; resolve issues across desktops, laptops, printers, and mobile devices. Execute service/change requests, coordinate with vendors and carriers, and document incidents in the NTT ticketing system while improving support procedures.

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FursaFursa
NTT
NTT
2 months ago

MS Engineer(L1)(Japanese and English - Bilingual)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-level technical support to end users by monitoring network and server performance, troubleshooting hardware and software issues, and ensuring smooth operation of end-user computing devices. Install, configure, and maintain end-user systems; resolve issues across desktops, laptops, printers, and mobile devices. Execute service/change requests, coordinate with vendors and carriers, and document incidents in the NTT ticketing system while improving support procedures.
Location: Cyberjaya
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide first-level support for hardware, software, and network-related issues to end users across IT systems and applications.
  • •Assist with installation, configuration, and maintenance of end-user computing devices and software.
  • •Troubleshoot and resolve technical problems across desktops, laptops, printers, mobile devices, and other peripherals.
  • •Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
  • •Document and track support requests/incidents in the NTT ticketing system and coordinate troubleshooting with customers, vendors, and network carriers.

Key Requirements

  • •Diploma/degree or relevant qualification preferably in IT/Computing, or equivalent experience in IT helpdesk/customer support.
  • •Bilingual Japanese and English (reading, writing, speaking), including advanced-to-fluent Japanese (minimum JLPT N2) or business English for native Japanese candidates.
  • •Flexible to work shift patterns, which may include 12-hour shifts (day/night/customized hours).
  • •Excellent communication and interpersonal skills.
  • •Strong analytical and problem-solving abilities, with the ability to work independently and as part of a team.
Education:
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTeamwork
Certifications:BJT (Business Japanese Proficiency Test)ITILCompTIA A+Network+
Languages:JapaneseEnglish

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn