Offline Customer Support Officer (Oyo)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centricity","Empathy","Attention to detail"]

Provide first-point customer support for walk-in customers and WhatsApp group inquiries in Oyo, responding with timely, accurate answers for service, technical, and general customer issues. Log all requests for tracking and follow-up, coordinate with internal teams to resolve cases, and escalate complex/unresolved issues to the Regional/State Team Lead. Collect customer feedback to improve customer experience while following scripts, service guidelines, and data privacy procedures.

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Moniepoint Group
Moniepoint Group
2 months ago

Offline Customer Support Officer (Oyo)

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-point customer support for walk-in customers and WhatsApp group inquiries in Oyo, responding with timely, accurate answers for service, technical, and general customer issues. Log all requests for tracking and follow-up, coordinate with internal teams to resolve cases, and escalate complex/unresolved issues to the Regional/State Team Lead. Collect customer feedback to improve customer experience while following scripts, service guidelines, and data privacy procedures.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers and respond to WhatsApp group inquiries.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution and escalate complex/unresolved issues as needed.
  • •Collect and document customer feedback while following communication scripts, operational procedures, and data privacy requirements.

Key Requirements

  • •1–2 years of relevant customer service or support experience.
  • •BSc or HND qualification.
  • •Must have completed NYSC or have a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication skills for walk-ins and WhatsApp group communications.
  • •Strong problem-solving and issue-resolution abilities with a customer-centric, high-empathy mindset.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centricityEmpathyAttention to detail

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn