Assistant Manager - Customer Service - Economic Zones - Chennai

DP World
Chennai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5-10 yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Organization","Time management"]

Assist in delivering end-to-end CRM operations for ICBP clients across CHA/Unit Holders and direct customers, ensuring timely inbound/outbound service, zero escalations, and strong customer rapport to drive business continuity and growth. You will coordinate with CHA, freight forwarders, and regulatory teams; manage pre-alert documentation, document validation, and daily operational reporting to support seamless shipments and customer satisfaction.

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DP World
DP World
3 months ago

Assistant Manager - Customer Service - Economic Zones - Chennai

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Assist in delivering end-to-end CRM operations for ICBP clients across CHA/Unit Holders and direct customers, ensuring timely inbound/outbound service, zero escalations, and strong customer rapport to drive business continuity and growth. You will coordinate with CHA, freight forwarders, and regulatory teams; manage pre-alert documentation, document validation, and daily operational reporting to support seamless shipments and customer satisfaction.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Pre-alert follow-ups with customers, cross-check pre-alert details (commercial invoice, packing list, Bill of Lading or AWB) and update shipments in Cargoes
  • •CHA coordination: share pre-alert documents with regulatory team/CHA vendors for checklist preparation and filing
  • •Documents validations: ensure accuracy of documents and obtain revised documents when needed
  • •Forwarder & Liner coordination: coordinate with freight forwarders and liners for timely sharing of pre-alert documents and ETA
  • •Day-to-day reports: ensure DSRs are accurate and shared as per customer requirements

Key Requirements

  • •Bachelor's degree (any degree with PG and Logistics background or MBA- Logistics)
  • •Around 5-10 years of experience, of which at least 5 years CRM role in logistics industry
  • •CRM – Software, SAP, ERP and TMS
  • •MS-Office, emails, strong oral and written communication skills
  • •Able to deal with overseas customers and proactive with strong follow-up skills
Experience:5-10 yearsLogisticsCRMCustomer service
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingOrganizationTime management
Languages:English
Tech Stack:SAPERPTMSCRMMicrosoft Office

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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