2 months ago

Assistant Manager - Customer Service - Economic Zones - Chennai

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Assist in delivering end-to-end CRM operations for ICBP clients across CHA/Unit Holders and direct customers, ensuring timely inbound/outbound service, zero escalations, and strong customer rapport to drive business continuity and growth. You will coordinate with CHA, freight forwarders, and regulatory teams; manage pre-alert documentation, document validation, and daily operational reporting to support seamless shipments and customer satisfaction.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Pre-alert follow-ups with customers, cross-check pre-alert details (commercial invoice, packing list, Bill of Lading or AWB) and update shipments in Cargoes
•CHA coordination: share pre-alert documents with regulatory team/CHA vendors for checklist preparation and filing
•Documents validations: ensure accuracy of documents and obtain revised documents when needed
•Forwarder & Liner coordination: coordinate with freight forwarders and liners for timely sharing of pre-alert documents and ETA
•Day-to-day reports: ensure DSRs are accurate and shared as per customer requirements

Key Requirements

•Bachelor's degree (any degree with PG and Logistics background or MBA- Logistics)
•Around 5-10 years of experience, of which at least 5 years CRM role in logistics industry
•CRM – Software, SAP, ERP and TMS
•MS-Office, emails, strong oral and written communication skills
•Able to deal with overseas customers and proactive with strong follow-up skills

Experience:5-10 yearsLogisticsCRMCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingOrganizationTime management

Languages:English

Tech Stack:SAPERPTMSCRMMicrosoft Office

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

2 months ago

Assistant Manager - Customer Service - Economic Zones - Chennai

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Pre-alert follow-ups with customers, cross-check pre-alert details (commercial invoice, packing list, Bill of Lading or AWB) and update shipments in Cargoes
•CHA coordination: share pre-alert documents with regulatory team/CHA vendors for checklist preparation and filing
•Documents validations: ensure accuracy of documents and obtain revised documents when needed
•Forwarder & Liner coordination: coordinate with freight forwarders and liners for timely sharing of pre-alert documents and ETA
•Day-to-day reports: ensure DSRs are accurate and shared as per customer requirements

Key Requirements

•Bachelor's degree (any degree with PG and Logistics background or MBA- Logistics)
•Around 5-10 years of experience, of which at least 5 years CRM role in logistics industry
•CRM – Software, SAP, ERP and TMS
•MS-Office, emails, strong oral and written communication skills
•Able to deal with overseas customers and proactive with strong follow-up skills

Experience:5-10 yearsLogisticsCRMCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingOrganizationTime management

Languages:English

Tech Stack:SAPERPTMSCRMMicrosoft Office

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor