DSM

21 hours ago

Customer Success Sr. Manager

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Last checked: 19 hours agoStatus: Live

Job Summary

Own customer relationships for global key accounts within TTH Operations, acting as the voice of clients into the organization and vice versa. Build long-term partnerships, deliver an excellent customer experience, and align strategies with the Global Client Account team. Proactively identify and solve complex customer challenges, monitor success metrics to flag at-risk accounts, and translate client objectives into actionable plans. Collaborate across sales, planning, production, and digital & tech teams.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the voice of global clients into TTH Operations and the voice of Operations to those global clients.
•Build and maintain strong, long-term relationships with key accounts to ensure customer satisfaction and loyalty.
•Act as a strategic partner to TTH Operations and the Global Client Account team to ensure alignment and delivery of strategy.
•Be the operations technical point of contact, proactively identifying and solving complex customer challenges.
•Monitor customer activity and success metrics to identify at-risk accounts and define actions to delight and exceed client expectations in supply.

Key Requirements

•A passion for working with clients and a strategic thinking approach with responsive problem-solving mindset.
•Excellent communication skills, active listening, proactivity, and the ability to anticipate customer needs.
•Strong operations background in the TASTE division with a continuous improvement mindset.
•Degree-level education ideally in a business or supply chain management related field.
•5 to 10 years’ experience in customer-facing supply chain or a related function in a global context.

Experience:5-10 years

Skills:CommunicationActive listeningProactivityStrategic thinkingProblem-solving

Languages:EnglishItalian

Company Brief

DSM

DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2023

Website LinkedIn

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DSM