Service Manager

EquipmentShare
Phoenix
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Adaptability","Customer service","Teamwork","Verbal communication","Written communication"]

Lead a maintenance service team at a rental facility in Phoenix, managing technicians, work orders, machine service intervals, parts ordering, and issue diagnosis using EquipmentShare’s T3 platform. Coordinate repair scheduling for customer and company-owned equipment, respond to and resolve customer inquiries, and maintain customer relationships. Drive training, development, and a safe work environment while delivering high-quality equipment service and support.

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EquipmentShare
EquipmentShare
2 hours ago

Service Manager

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Last checked: 52 minutes agoStatus: Live

Job Summary

Lead a maintenance service team at a rental facility in Phoenix, managing technicians, work orders, machine service intervals, parts ordering, and issue diagnosis using EquipmentShare’s T3 platform. Coordinate repair scheduling for customer and company-owned equipment, respond to and resolve customer inquiries, and maintain customer relationships. Drive training, development, and a safe work environment while delivering high-quality equipment service and support.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise Heavy Equipment Maintenance Technicians and service personnel, ensuring quality performance.
  • •Use T3 platform to create, assign, and monitor work orders; track machine service intervals and order parts.
  • •Diagnose equipment issues by pulling data across hundreds of makes and models and determine root cause and corrective action.
  • •Schedule repairs for customer and company-owned rental equipment while promptly responding to customer inquiries, requests, complaints, or other communications.
  • •Train and develop employees and maintain a safe work environment; complete other duties as assigned.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipTool ReimbursementVolunteer Time

Key Requirements

  • •Ideally 3 years of maintenance and service experience, with knowledge of the rental industry or a related construction field.
  • •Experience in field service, maintenance, and repair (leading maintenance teams preferred).
  • •Superior customer service, teamwork, and verbal/written communication skills.
  • •Strong interpersonal and problem-solving skills with the ability to adapt to a fast-paced environment.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license and ability to meet physical and safety requirements.
Experience:Rental industryConstructionMaintenanceField service
Education:High School
Skills:Interpersonal skillsProblem-solvingAdaptabilityCustomer serviceTeamworkVerbal communicationWritten communication
Licenses:Valid driver's license
Tech Stack:T3 platformWork orders

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn