Intermediate Customer Onboarding Specialist (12 month Contract)

Own the end-to-end onboarding experience for Clio customers, guiding them through strategy and training sessions to reach “first value” and long-term adoption. Manage multiple client cases, monitor account health, and help prevent churn through proactive risk mitigation. Partner with Sales, Customer Enablement, and Tech teams to build processes and contribute to the help center, while balancing KPIs and mentoring junior colleagues.