Associate Specialist, Product Operations

Serve as the first point of contact for operational incidents, inquiries, and notifications within a 24/7 Global Transmission environment. Triage issues through initial analysis and troubleshooting, document actions and solutions in business reporting, and escalate complex cases with detailed logs, reproduction steps, and impact evaluations. Track incidents and service requests against SLA/TAD standards, report breaches in real time, and share advisories to keep stakeholders informed.