Customer Adoption Manager

Altura
Amsterdam
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Ownership","Communication","Process thinking","Analytical thinking","Entrepreneurial mindset"]

Own customer onboarding and implementations end-to-end, taking customers from signed contracts to fully working product setups. Monitor usage and adoption signals to catch disengagement early, re-onboard or re-activate at-risk accounts, and drive adoption of newly shipped capabilities. In an offensive mode, identify expansion opportunities for upsell and deeper use cases. Build and continuously improve onboarding playbooks while ramping through platform migrations with the CS team.

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FursaFursa
Altura
Altura
1 day ago

Customer Adoption Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Own customer onboarding and implementations end-to-end, taking customers from signed contracts to fully working product setups. Monitor usage and adoption signals to catch disengagement early, re-onboard or re-activate at-risk accounts, and drive adoption of newly shipped capabilities. In an offensive mode, identify expansion opportunities for upsell and deeper use cases. Build and continuously improve onboarding playbooks while ramping through platform migrations with the CS team.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own new customer onboarding and implementations from kickoff to go-live.
  • •Translate CSM-led discovery into a working product setup aligned to each customer’s workflows.
  • •Build customer workflows in the platform and drive adoption without requiring deep technical background.
  • •Monitor adoption and usage signals using tooling, then execute re-onboarding and re-activation plays for drifting or at-risk customers.
  • •Identify upsell/expansion opportunities and continuously improve onboarding and implementation playbooks.

Pay and Benefits

Perks:EquityPaid LeaveLearning Budget

Key Requirements

  • •Fluent in Dutch and English, comfortable operating internally in English while supporting Dutch-speaking markets.
  • •Strong ownership mindset and drive to learn quickly in a fast-changing SaaS environment.
  • •Analytical ability to interpret usage/adoption data, form hypotheses, and turn insights into actions.
  • •Comfortable communicating with customers and leading discovery/enablement through formative onboarding weeks.
  • •A consulting or diagnostic background is a strong plus for understanding customer workflows before building setups.
Experience:SaaS
Skills:OwnershipCommunicationProcess thinkingAnalytical thinkingEntrepreneurial mindset
Languages:DutchEnglish
Tech Stack:Impact PilotPostHogHubspotGongGT-MOSAI

Company Brief

Altura
Altura is an AI-driven bid management platform that centralizes tender workflows, automates proposal drafting and analysis, and uses agentic AI to help organisations discover, qualify and win public and private tenders.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: Under USD 50M
Funding: Series A
Headquarters: Amsterdam, Netherlands
Founded: 2019
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor