Customer Specialist

CarMax
Ohio
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first, end-to-end experience for car buyers and sellers by guiding customers through sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition assessments and cosmetic inspections, manage inventory check-in and scanning, and handle paperwork, audits, and payments. Coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S requirements and maintaining a clean work area.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first, end-to-end experience for car buyers and sellers by guiding customers through sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition assessments and cosmetic inspections, manage inventory check-in and scanning, and handle paperwork, audits, and payments. Coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S requirements and maintaining a clean work area.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct vehicle condition assessments and document findings for appraisals and Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax quality standards.
  • •Handle administrative tasks such as paperwork, audits, payments, and coordinate service appointments with accurate repair order invoicing.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Manage multiple tasks with attention to detail and meet deadlines.
  • •High school diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn