CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Guide customers through the full used-car buying and selling journey, including appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, manage inventory check-in and scanning, and handle administrative paperwork and payments. Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams to deliver a seamless, customer-first experience in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
•Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
•Handle administrative tasks, coordinate service appointments, and review repair order invoices for accurate billing while following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 36 hourly

Perks:Paid LeaveHoliday Pay

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
•High School Diploma or equivalent and a valid driver’s license.

Experience:Retail

Education:High School

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
•Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
•Handle administrative tasks, coordinate service appointments, and review repair order invoices for accurate billing while following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 36 hourly

Perks:Paid LeaveHoliday Pay

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
•High School Diploma or equivalent and a valid driver’s license.

Experience:Retail

Education:High School

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website