Customer Service Representative WFH

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organization","Multitasking","Empathy"]

Work fully remotely as a Customer Service Representative, responding to inquiries via phone, email, and chat. Provide accurate product and policy information, resolve service issues, and handle account, order, billing, and troubleshooting requests. Maintain detailed customer records, escalate complex cases when needed, and follow up to ensure concerns are resolved. Collaborate with supervisors and teammates to improve customer satisfaction and service efficiency.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative WFH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Work fully remotely as a Customer Service Representative, responding to inquiries via phone, email, and chat. Provide accurate product and policy information, resolve service issues, and handle account, order, billing, and troubleshooting requests. Maintain detailed customer records, escalate complex cases when needed, and follow up to ensure concerns are resolved. Collaborate with supervisors and teammates to improve customer satisfaction and service efficiency.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly to customer inquiries via phone, email, chat, and other channels.
  • •Provide accurate information about products, services, policies, and procedures.
  • •Identify customer needs and deliver effective solutions for questions and service issues.
  • •Resolve complaints and escalate complex matters to the appropriate department when necessary.
  • •Maintain accurate records of interactions, requests, and resolutions; follow up to ensure issues are addressed.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Previous experience in customer service, customer support, or call center roles (preferred).
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving, organization, and multitasking abilities.
  • •Ability to remain professional, patient, and empathetic with customer concerns.
  • •Comfortable using computers, customer service software, email, and basic digital tools.
Experience:Customer serviceCall center
Skills:CommunicationProblem-solvingOrganizationMultitaskingEmpathy

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn