ETCH Customer Support Technician

Applied Materials
South Korea
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical skills","Problem-solving","Customer service","Safety mindset"]

Perform Tier I customer support activities for semiconductor/display equipment, including wafer measurement, preventative maintenance, and wet cleans. Independently maintain kits by disassembling, cleaning, and rebuilding, while assisting senior engineers with corrective maintenance. Use documentation and test equipment to learn diagnostic techniques and resolve basic technical issues. Provide professional customer-facing support, follow safety/IP guidelines, and maintain quality of your own work.

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Applied Materials
Applied Materials
1 month ago

ETCH Customer Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Perform Tier I customer support activities for semiconductor/display equipment, including wafer measurement, preventative maintenance, and wet cleans. Independently maintain kits by disassembling, cleaning, and rebuilding, while assisting senior engineers with corrective maintenance. Use documentation and test equipment to learn diagnostic techniques and resolve basic technical issues. Provide professional customer-facing support, follow safety/IP guidelines, and maintain quality of your own work.
Location: South Korea
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures including wafer measurement.
  • •Conduct preventative maintenance and wet cleans; assist senior engineers with corrective maintenance as needed.
  • •Manage kit quality by disassembling, cleaning, and rebuilding kits.
  • •Use documentation and test equipment to learn and apply diagnostic techniques with senior engineer assistance.
  • •Represent the company to customers using strong customer service skills and maintain safety/IP compliance.
Travel: Medium travel

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Perform standard Tier I procedures including wafer measurement.
  • •Independently perform preventative maintenance and wet cleans; assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply diagnostic techniques using documentation and test equipment with assistance from senior engineers.
  • •Diagnose and resolve basic technical problems while following safety, IP guidelines, and customer service expectations.
Skills:CommunicationAnalytical skillsProblem-solvingCustomer serviceSafety mindset
Tech Stack:Knowledge management systemsDocumentationTest equipment

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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