ETCH Customer Support Technician

Applied Materials
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Analytical thinking","Safety awareness"]

Perform Tier I customer support procedures including wafer measurement, and independently carry out preventative maintenance and wet cleans. Disassemble, clean, and rebuild kits as part of kit management quality, learning diagnostic techniques using documentation and test equipment with support from senior engineers. Diagnose and resolve basic technical problems while using knowledge management systems, following IP and safety guidelines, and representing the company professionally to customers.

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Applied Materials
Applied Materials
2 days ago

ETCH Customer Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Perform Tier I customer support procedures including wafer measurement, and independently carry out preventative maintenance and wet cleans. Disassemble, clean, and rebuild kits as part of kit management quality, learning diagnostic techniques using documentation and test equipment with support from senior engineers. Diagnose and resolve basic technical problems while using knowledge management systems, following IP and safety guidelines, and representing the company professionally to customers.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform standard Tier I procedures including wafer measurement.
  • •Carry out preventative maintenance and wet cleans, and assist senior engineers with corrective maintenance as needed.
  • •Manage kit quality by disassembling, cleaning, and rebuilding kits.
  • •Apply diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
  • •Represent the company to customers using professional customer service and comply with safety procedures and IP guidelines.
Travel: Medium travel

Key Requirements

  • •Perform standard Tier I procedures including wafer measurement.
  • •Independently perform preventative maintenance and wet cleans; assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply diagnostic techniques using documentation and test equipment with assistance from senior engineers.
  • •Able to work in a physically demanding environment (including clean room PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields).
Skills:CommunicationCustomer serviceProblem-solvingAnalytical thinkingSafety awareness
Tech Stack:Knowledge management systemsDocumentationTest equipment

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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