Customer Success Manager

DataDog
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Attention to detail","Relationship-building","Negotiation","Customer focus"]

Drive customer outcomes by onboarding customers and driving product attachment, upsell, and cross-sell across an existing portfolio. Advocate for customers internally while partnering with sales to ensure smooth transitions. Monitor usage trends to identify renewal risks and promote adoption, and act as an advisor to help customers leverage the Datadog platform effectively. Collaborate cross-functionally with Support, Product, Finance, and Legal to deliver a consistently positive customer experience.

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FursaFursa
DataDog
DataDog
1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive customer outcomes by onboarding customers and driving product attachment, upsell, and cross-sell across an existing portfolio. Advocate for customers internally while partnering with sales to ensure smooth transitions. Monitor usage trends to identify renewal risks and promote adoption, and act as an advisor to help customers leverage the Datadog platform effectively. Collaborate cross-functionally with Support, Product, Finance, and Legal to deliver a consistently positive customer experience.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with the sales team to ensure smooth customer onboarding and transitions
  • •Proactively build customer relationships to create mutual trust and advocate for customers internally
  • •Own the full sales cycle for growth opportunities within existing accounts
  • •Advise customers to ensure they leverage the Datadog solution effectively and drive adoption
  • •Monitor usage trends to identify renewal risks and promote account growth through increased adoption

Pay and Benefits

Perks:RsusEquityRemote Work

Key Requirements

  • •5+ years of experience in a customer account-facing role
  • •Ability to negotiate contract terms and address pricing objections for upsell and cross-sell activities
  • •Proven track record achieving account expansion targets, measured by growth and retention
  • •Strong communication skills and high attention to detail
  • •Motivation to build long-term customer relationships and deliver measurable impact
Experience:5+ yearsCustomer-facingB2B
Skills:CommunicationAttention to detailRelationship-buildingNegotiationCustomer focus

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn