Associate Manager Full-time - Southpark

Samsonite
Charlotte
Workplace: OnsiteFull timeFunction: SalesSkills: ["Client focus","Leadership","Coaching","Communication","Time management"]

Lead retail store performance by meeting and exceeding personal sales and KPI targets (conversion, DPT/UPT, client data capture). Drive a luxury client experience that reflects the brand’s ethos, while mentoring and developing associates through roleplay, coaching, and training support. Manage compliance basics like timecards and Tumi University training, maintain visual merchandising standards, and de-escalate situations calmly to ensure consistent, outstanding service.

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FursaFursa
Samsonite
Samsonite
1 day ago

Associate Manager Full-time - Southpark

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead retail store performance by meeting and exceeding personal sales and KPI targets (conversion, DPT/UPT, client data capture). Drive a luxury client experience that reflects the brand’s ethos, while mentoring and developing associates through roleplay, coaching, and training support. Manage compliance basics like timecards and Tumi University training, maintain visual merchandising standards, and de-escalate situations calmly to ensure consistent, outstanding service.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and client data capture.
  • •Help lead training and development by teaching others through roleplay/coaching and monitoring support for store associates.
  • •Deliver coaching and feedback using company tools to foster a 360-degree coaching culture and apply feedback from supervisors and peers.
  • •Maintain compliance by managing timecards for payroll accuracy and keeping up with Tumi University training and company policies.
  • •Ensure visual merchandising standards and excellent client service using client books, thank you cards, and event execution; de-escalate situations calmly as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveEmployee DiscountPet InsuranceEap

Key Requirements

  • •Passion for TUMI brand and lifestyle, luxury travel, fashion, and client experience markets.
  • •Strong sales and client experience, preferably in the luxury market, with proven success meeting sales goals and KPIs.
  • •Ability to lead by example with integrity and demonstrate initiative, planning, and strategic thinking.
  • •Strong written and verbal communication skills with the ability to adapt communication to different audiences and your team.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
Experience:Luxury retailClientelingTravelFashionLifestyle
Skills:Client focusLeadershipCoachingCommunicationTime management

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn