1 day ago

Senior Agent, Customer Service (Italian Speaker)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Interact with customers in real time to resolve inquiries and issues via live chat, email, and voice. Handle multilingual support for global customers in Italian and collaborate with product and marketing teams to address complaints and feedback across websites, products, and services. Maintain strong product knowledge, build relationships with partners and stakeholders, and escalate unresolved cases to Level 2/Supervisors following standard procedures.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer inquiries and issues from global customers in multiple languages through email, chat, and voice.
•Collaborate with product managers and the marketing team to address complaints and feedback about websites, products, platforms, and services.
•Communicate effectively with customers in their preferred language using strong product understanding.
•Build and maintain relationships with partners and external stakeholders.
•Escalate unresolved or complex issues to Level 2/Supervisors as directed when standard procedures can’t resolve them.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•Hold a diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
•At least 2 years of experience in language-related roles such as translation, interpretation, or localization.
•High proficiency in the job-relevant language plus a strong level of English and Italian, both spoken and written.
•Ability to work independently in a fast-paced environment and deliver multilingual support.
•Willingness to work on a schedule supporting 24x7 language operations.

Experience:2+ yearsCryptoFinance-technology

Education:Certification / Diploma in Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field

Skills:Interpersonal skillsProblem-solving mindsetTime managementAbility to work independentlyQuick learning

Languages:EnglishItalian

Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-SuiteLive chatEmailVoice

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX