Customer Experience Banker-(Sturgis, MI)

Serve as a financial concierge for walk-in customers in a branch setting—helping retain and grow consumer and business relationships. Proactively identify customers’ financial goals, educate them on deposit products, recommend appropriate banking services, and process transactions accurately while balancing daily. Use disciplined follow-up, outbound calling, and referrals to drive growth, deepen relationships by partnering with other bank areas, and follow all operational, security, risk, and regulatory policies.