NTT

2 days ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide senior service desk support for users via phone, chat, and email, troubleshooting issues across hardware, software, networks, and peripherals. Document and manage tickets in ITSM, diagnose root causes, apply fixes, and coordinate with support groups for resolution. Deliver technical guidance on IT policies and PC maintenance while liaising between customers and internal departments to ensure fast, accurate online system uptime. Requires strong German and Microsoft support experience.

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage customer interactions and record reported issues in ITSM.
•Identify issues, apply fixes, and investigate root causes using internal instructions.
•Provide technical guidance to identify, prioritize, and resolve problems by telephone and email.
•Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
•Act as a liaison between customers and internal departments to resolve online system problems accurately and timely.

Key Requirements

•Ideally a university education, preferably a technical degree, or Microsoft certifications.
•Awareness of Microsoft Operating Systems administration and Microsoft Office applications (local and remote).
•Experience providing remote IT support is an advantage.
•Strong troubleshooting skills to analyze and solve problems by investigating potential solutions.
•Excellent communication and customer service skills with good German (and English is a plus).

Skills:CommunicationCustomer serviceProblem-solving

Certifications:Microsoft certifications

Languages:GermanEnglish

Tech Stack:ITSMMicrosoft Operating SystemsMicrosoft OfficePC maintenance

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT