Claims Agent (Bucarest, RO, 020339)

Allianz
Romania
Full timeFunction: Insurance & ActuarialSkills: ["Interpersonal communication","Customer centricity","Attention to details","Target achievement","Proactive attitude","Team spirit"]

Handle inbound and outbound calls and manage insurance claims end-to-end: opening claims, reviewing information, following up with stakeholders for clarification, and completing tasks through to resolution. Examine and assess claims using an online policy-details platform, communicate compensation decisions, and process payments per guidelines. Maintain claims data in insurance IT systems, ensure compliance with directives (including sanctions and anti-fraud), and support reporting, data controlling, and reconciliations.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Agent (Bucarest, RO, 020339)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound and outbound calls and manage insurance claims end-to-end: opening claims, reviewing information, following up with stakeholders for clarification, and completing tasks through to resolution. Examine and assess claims using an online policy-details platform, communicate compensation decisions, and process payments per guidelines. Maintain claims data in insurance IT systems, ensure compliance with directives (including sanctions and anti-fraud), and support reporting, data controlling, and reconciliations.
Location: Romania
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Perform front office and back office activities, including inbound and outbound calls.
  • •Manage claims end-to-end: open claims, analyze information, follow up with stakeholders, and complete tasks.
  • •Examine and assess claims using an online platform to check policy details, then communicate compensation decisions to clients.
  • •Process payments according to guidelines and maintain constant contact with HQ.
  • •Maintain claims data in insurance IT systems and support reporting, data controlling, and reconciliations while ensuring compliance and anti-fraud directives.

Key Requirements

  • •Advanced German level (minimum C1).
  • •Advanced English level (minimum B2).
  • •Experience in a service industry, with insurance experience a plus.
  • •Excellent interpersonal and communication skills, with strong attention to detail.
  • •Ability to work with administrative and digital systems and handle/analyze large amounts of information.
Experience:InsuranceService industry
Skills:Interpersonal communicationCustomer centricityAttention to detailsTarget achievementProactive attitudeTeam spirit
Languages:GermanEnglish
Tech Stack:MS OfficeAIMachine LearningPredictive analyticsFraud detectionBusiness IntelligenceLinkedIn LearningBooksterInsurance IT systems

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn