Manager, Senior Support Engineering

OpenAI
Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Leadership","Cross-functional collaboration","Operational rigor","Automation-first mindset","Problem-solving"]

Lead a team of Senior Support Engineers to ensure developers and enterprises can reliably deploy solutions using OpenAI models. Drive incident management processes, tooling, automations, and training for scalable, resilient operations. Own strategic workload health monitoring and 24x7 rotation coverage for high-priority issues. Partner across Product, Engineering, and Technical Success to improve supportability, reduce operational burden, and shape AI-driven technical support at scale.

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FursaFursa
OpenAI
OpenAI
1 day ago

Manager, Senior Support Engineering

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead a team of Senior Support Engineers to ensure developers and enterprises can reliably deploy solutions using OpenAI models. Drive incident management processes, tooling, automations, and training for scalable, resilient operations. Own strategic workload health monitoring and 24x7 rotation coverage for high-priority issues. Partner across Product, Engineering, and Technical Success to improve supportability, reduce operational burden, and shape AI-driven technical support at scale.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • ā€¢Build and lead a team of Senior Support Engineers to diagnose and solve complex issues on OpenAI technologies.
  • ā€¢Own continuous improvement of incident management processes, including tooling, automation, and team readiness.
  • ā€¢Lead strategic workload health monitoring and alerting programs with effective 24x7 operational coverage.
  • ā€¢Design and implement AI-first automation and internal tools to scale support operations.
  • ā€¢Collaborate across Engineering, Product, and Go-To-Market teams to escalate, resolve, and prevent high-impact technical issues.

Pay and Benefits

Perks:Relocation

Key Requirements

  • ā€¢10+ years of experience in technical support engineering, software engineering, site reliability engineering, or a related technical discipline, including hands-on production support at scale.
  • ā€¢5+ years of experience managing engineers or leading complex, multi-person technical projects with clear ownership over delivery and outcomes.
  • ā€¢Deep technical experience in application development or infrastructure, with strong operational systems and customer reliability instincts.
  • ā€¢Strong cross-functional partner who can influence engineering and product roadmaps through support-driven insights.
  • ā€¢Automation-first mindset with a track record of implementing tooling or scalable processes using AI and systems thinking.
Experience:10+ yearsAITechnical supportSRESoftware engineeringEnterprise support
Skills:LeadershipCross-functional collaborationOperational rigorAutomation-first mindsetProblem-solving
Tech Stack:Incident managementAutomationAI

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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