TikTok Shop - FBT Logistics Solution Manager

TikTok
Los Angeles
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Data analysis","Root cause analysis"]

Lead the FBT Seller Growth team’s logistics solutions for TikTok Shop merchants, connecting sellers, product, operations, and partners to drive scalable FBT adoption. Own merchant pain-point diagnosis across inbound, inventory planning, IBR creation, and first-mile logistics, and roll out special-category logistics solutions and value-added services. Use data benchmarking to shape rate card recommendations, support network buildouts, and enable sales and campaigns through eligibility management and merchant-ready guidance.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - FBT Logistics Solution Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead the FBT Seller Growth team’s logistics solutions for TikTok Shop merchants, connecting sellers, product, operations, and partners to drive scalable FBT adoption. Own merchant pain-point diagnosis across inbound, inventory planning, IBR creation, and first-mile logistics, and roll out special-category logistics solutions and value-added services. Use data benchmarking to shape rate card recommendations, support network buildouts, and enable sales and campaigns through eligibility management and merchant-ready guidance.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Serve as the go-to logistics solution expert for FBT merchants by identifying and resolving pain points across inbound, inventory planning, IBR creation, and first-mile logistics.
  • •Lead merchant qualification assessment, SOP communication, and scaled rollout for special-category logistics solutions such as Aerosols, Large & Bulky, and Multi-FC virtual bundling.
  • •Drive merchant-side adoption of FBT value-added services (e.g., Dekitting, Market Inserts, Packaging Customization, Kitting, Mystery Bundles) by scoping demand and partnering with operations.
  • •Lead competitive rate benchmarking and develop data-backed pricing recommendations to influence Rate Card design with Strategy and Procurement partners.
  • •Analyze merchant logistics feedback, perform root cause analysis, and translate findings into actionable proposals; also support sales enablement and campaign eligibility management.

Key Requirements

  • •Bachelor’s degree or above with 3+ years of experience in e-commerce logistics, supply chain, or merchant operations.
  • •Strong foundation in e-commerce logistics including inbound operations, inventory management, first-mile logistics, last-mile delivery, and platform fulfillment policies.
  • •Strong data acuity to diagnose issues, model targets, and quantify solutions using business data.
  • •Excellent merchant communication and problem-solving skills to translate complex logistics logic into clear, merchant-friendly language.
  • •Preferred experience with platform logistics operations or merchant support; background in special-category logistics compliance, SOP design, or VAS rollout; and competitive rate benchmarking or rate card design experience.
Experience:3+ yearsE-commerceLogisticsSupply chainMerchant operations
Education:Bachelor's
Skills:CommunicationProblem-solvingData analysisRoot cause analysis

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn