Representative, Customer Service (Pooling)

Operate as a Customer Service Representative in a pooled recruiting flow, handling inbound calls from stores and customers about client credit cards, resolving inquiries, and identifying card-service sales opportunities. Works in a hybrid setup in Cebu, Philippines, contributing to customer satisfaction while meeting call quality standards and time-on-system requirements. Collaborate with team in a fast-paced environment and support upsell of retail and product offerings.