Representative, Customer Service (Pooling)

Synchrony
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Relationship-building","Teamwork","Problem-solving","Adaptability"]

Join our pooling program to handle inbound calls from stores and customers on Client Credit Card inquiries, delivering high-quality service while identifying opportunities to generate additional revenue. You’ll work in a hybrid Cebu-based setup, adhering to time schedules and company policies, with a focus on customer satisfaction and relationship building in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Synchrony
Synchrony
5 months ago

Representative, Customer Service (Pooling)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Join our pooling program to handle inbound calls from stores and customers on Client Credit Card inquiries, delivering high-quality service while identifying opportunities to generate additional revenue. You’ll work in a hybrid Cebu-based setup, adhering to time schedules and company policies, with a focus on customer satisfaction and relationship building in a fast-paced environment.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
  • •Resolve credit inquiries on new accounts
  • •Utilize problem solving/decision making skills to achieve the highest level of customer satisfaction
  • •Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
  • •Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance

Key Requirements

  • •Completed at least 2nd year in College or 2-year Associate course
  • •Must have at least 30 mbps wired internet connection
  • •Excellent English verbal and written communication skills
  • •Ability and willingness to recognize, deliver on card service sales opportunities
  • •Should be customer service centric with effective relationship-building skills
Experience:Financial servicesCredit cardsCustomer service
Education:Bachelor's
Skills:CommunicationRelationship-buildingTeamworkProblem-solvingAdaptability
Languages:English

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn