Twilio

1 day ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Serve as the technical support engineering contact for strategic customers, handling complex cases and resolving issues that can have significant business impact. Provide proactive guidance and technical recommendations using Twilio technologies, collaborate with customer and partner developers, and partner with Twilio Product and Engineering teams via Slack and JIRA. Analyze customer trends, report patterns to management, and help improve the overall support process while maintaining calm, effective prioritization.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Address customer issues using technical and diplomatic skills and provide feedback to Twilio Product and Engineering teams.
•Work with customer and partner developers, architects, and support personnel to resolve complex, high-impact technical problems.
•Collaborate with teammates and Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends and patterns, drive betterments, and report observations to management to improve the support process.
•Provide proactive guidance and recommendations to help reduce downtime risk for the customer’s environment using Twilio technologies.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceParental LeaveRetirement Savings

Key Requirements

•4 to 6+ years of relevant experience.
•Strong knowledge of RESTful technology, APIs, and the ability to understand and troubleshoot issues with cloud solutions.
•Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, including React and Redux.
•Skilled in troubleshooting network connectivity issues, including TCP/UDP, and basics of SSL/TLS.
•High-competency communication of complex technical issues to technical and non-technical audiences via phone or email, with experience managing dedicated customer accounts.

Experience:4+ years

Skills:CommunicationTechnical troubleshootingPrioritizationTime managementCollaboration

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxTCP/UDPSSL/TLSSlackJIRATwilio helper libraries

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Twilio

1 day ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Address customer issues using technical and diplomatic skills and provide feedback to Twilio Product and Engineering teams.
•Work with customer and partner developers, architects, and support personnel to resolve complex, high-impact technical problems.
•Collaborate with teammates and Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends and patterns, drive betterments, and report observations to management to improve the support process.
•Provide proactive guidance and recommendations to help reduce downtime risk for the customer’s environment using Twilio technologies.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceParental LeaveRetirement Savings

Key Requirements

•4 to 6+ years of relevant experience.
•Strong knowledge of RESTful technology, APIs, and the ability to understand and troubleshoot issues with cloud solutions.
•Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, including React and Redux.
•Skilled in troubleshooting network connectivity issues, including TCP/UDP, and basics of SSL/TLS.
•High-competency communication of complex technical issues to technical and non-technical audiences via phone or email, with experience managing dedicated customer accounts.

Experience:4+ years

Skills:CommunicationTechnical troubleshootingPrioritizationTime managementCollaboration

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxTCP/UDPSSL/TLSSlackJIRATwilio helper libraries

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn