Product Support Specialist - APAC

Ashby
Singapore, South Korea, Philippines, Japan
Workplace: RemoteFull timeSGD 72,000 - 96,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-oriented","Ownership","Empathy"]

Support specialists handle customers daily for a complex, rapidly evolving product, performing troubleshooting of integrations and guiding customers through detailed workflows. You’ll contribute to enablement projects, develop workflow automation, and work within a small, ownership-driven team across APAC (Singapore or Philippines) on day-shift schedules that include one weekend day.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ashby
Ashby
7 months ago

Product Support Specialist - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support specialists handle customers daily for a complex, rapidly evolving product, performing troubleshooting of integrations and guiding customers through detailed workflows. You’ll contribute to enablement projects, develop workflow automation, and work within a small, ownership-driven team across APAC (Singapore or Philippines) on day-shift schedules that include one weekend day.
Location: Singapore, South Korea, Philippines, Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle daily interactions with customers, troubleshooting and guiding them through complex product integrations and workflows.
  • •Collaborate with engineering and product teams to absorb technical work and enable up-leveling of the Support team.
  • •Participate in projects to improve processes, including developing workflow automation to improve team cohesion and efficacy.
  • •Provide thoughtful, detailed, and empathetic responses to customer inquiries to ensure a world-class support experience.
  • •Maintain ownership of customer issues from identification through resolution, proactively communicating progress and trade-offs.

Pay and Benefits

Salary: SGD 72,000 - 96,000 annually
Equity and Bonus:Equity
Perks:Learning BudgetRemote WorkHealth InsuranceDental401kEquityPaid LeaveParental LeaveEquipment Budget

Key Requirements

  • •Experience with and enthusiasm for learning the ins and outs of a complex, rapidly evolving product.
  • •Experience delivering B2B technical or professional support to customers ranging from small businesses to enterprises.
  • •Strong problem-solving skills with the ability to define scope and craft comprehensive solutions.
  • •Demonstrated ownership mindset and proactive decision-making to solve customer issues.
  • •Ability to troubleshoot sophisticated integrations and guide customers through detailed workflows and best practices.
Experience:ApacSupportB2bEnterpriseCustomer supportTechnical
Skills:CommunicationProblem-solvingCustomer-orientedOwnershipEmpathy
Languages:English
Tech Stack:Workflow automationIntegrationsCustomer support tools

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor