Customer Success Engineer (Americas)

Deepgram
California
Workplace: RemoteFull timeUSD 150,000 - 195,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Presentation","Problem-solving","Empathy"]

Technical, enterprise-focused Customer Success Engineer blending API expertise with relationship management to drive adoption, expansion, and revenue growth for Deepgram’s AI-driven speech APIs across enterprise customers. You’ll demo, design architectures, run workshops, and partner with Sales to identify cross-sell opportunities while guiding customers from onboarding through expansion.

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FursaFursa
Deepgram
Deepgram
11 months ago

Customer Success Engineer (Americas)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Technical, enterprise-focused Customer Success Engineer blending API expertise with relationship management to drive adoption, expansion, and revenue growth for Deepgram’s AI-driven speech APIs across enterprise customers. You’ll demo, design architectures, run workshops, and partner with Sales to identify cross-sell opportunities while guiding customers from onboarding through expansion.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions for Deepgram’s APIs.
  • •Build and maintain relationships across developers, program managers, CIOs/CTOs, and other executives to enable adoption and expansion.
  • •Conduct on-site visits (travel may be required) to drive adoption and embed Deepgram into customer workflows.
  • •Own the full customer lifecycle from onboarding and technical enablement to expansion and advocacy.
  • •Identify expansion opportunities (cross-sell, upsell, multi-product adoption) in partnership with Sales.
Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 195,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kRemote WorkPaid LeaveParental Leave

Key Requirements

  • •7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at API-driven technology companies
  • •Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
  • •Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required)
  • •Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering)
  • •Excellent interpersonal and collaboration skills, with ability to influence executives, technical teams, and sales
Experience:AIAPIsEnterprise softwareDeveloper tools
Skills:CommunicationCollaborationPresentationProblem-solvingEmpathy
Tech Stack:APIsAIMLSpeech APIsDemosPOCs

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor