Delivery Manager - Operations

Multiverse
London
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Leadership","Communication","Data-driven decision-making","Problem-solving","Collaboration"]

Lead and manage a pod of Coaches/Instructors to ensure high-quality delivery for Multiverse’s most critical partners. Own team performance, development, and engagement while setting clear expectations and goals aligned to broader delivery targets. Use observation, feedback, and data review to drive timely programme completion and measurable ROI. Partner with cross-functional stakeholders and advise on people policies to maintain a psychologically safe, continuous-improvement culture.

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FursaFursa
Multiverse
Multiverse
2 days ago

Delivery Manager - Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage a pod of Coaches/Instructors to ensure high-quality delivery for Multiverse’s most critical partners. Own team performance, development, and engagement while setting clear expectations and goals aligned to broader delivery targets. Use observation, feedback, and data review to drive timely programme completion and measurable ROI. Partner with cross-functional stakeholders and advise on people policies to maintain a psychologically safe, continuous-improvement culture.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage a pod of Coaches/Instructors, owning performance, development, and engagement in a fast-paced environment.
  • •Create an inclusive, psychologically safe team culture aligned with Multiverse values and support coaches with client complexity.
  • •Set team goals aligned to broader delivery goals and drive performance through observation, feedback, and quality assurance of the apprentice experience.
  • •Use dashboards and KPI/SLAs review to identify trends, intervene early, and improve delivery outcomes and programme completion timelines.
  • •Collaborate with key stakeholders and cross-functional teams to drive client, learner, and coach experience initiatives, including advising on people policies and conducting performance assessments.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsuranceGym MembershipRemote WorkWellness Stipend

Key Requirements

  • •5+ years of professional work experience, including 2+ years managing teams (5+ reports) in a fast-paced, customer-centric environment.
  • •Experience linking educational delivery quality to business retention/ROI and comfort discussing coaching quality’s impact on client outcomes.
  • •Track record motivating teams and holding them accountable to KPIs/SLAs through hands-on people management and proactive data review.
  • •Data-driven approach with comfort using dashboards to identify trends and intervene early to prevent issues.
  • •Strong problem-solving skills for handling strategic, large enterprise client concerns through investigation, communication, and resolution.
Experience:5+ yearsCustomer-centricEducation delivery
Skills:LeadershipCommunicationData-driven decision-makingProblem-solvingCollaboration
Tech Stack:AI tools

Company Brief

Multiverse
Multiverse provides apprenticeship and upskilling programs combining human coaching with AI to train employees in data, tech and AI skills, partnering with large organisations to deliver on-the-job learning and career mobility.
Industry: Corporate Training
Company Size: Enterprise (1,001+ employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: London, United Kingdom
Founded: 2016
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor