Customer Success People Lead

Lead a specialist team in Customer Experience to drive customer retention, product utilisation, and long-term satisfaction for Xero customers. Oversee day-to-day outputs, coach and mentor team members, and enable delivery of always-on and ad hoc campaigns aligned to global go-to-market. Work cross-functionally with product, marketing, technology, and go-to-market stakeholders to improve onboarding, sales motions, and revenue-based outcomes across partner and direct channels.