SME - Client Executive (12 Month FTC)

Aon
Auckland
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Client-first mindset","Communication","Collaboration","Problem-solving","Resilience"]

Own and grow a portfolio of SME insurance clients by delivering high-quality, end-to-end support. Manage the client journey with Claims and Aon Business Services, lead renewal and mid-term discussions, and contribute to client planning. Use data insights to optimize systems and processes for efficiency, scalability, compliance, and a strong client experience. Act as a proactive, client-first communicator who explains insurance concepts clearly.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
2 days ago

SME - Client Executive (12 Month FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow a portfolio of SME insurance clients by delivering high-quality, end-to-end support. Manage the client journey with Claims and Aon Business Services, lead renewal and mid-term discussions, and contribute to client planning. Use data insights to optimize systems and processes for efficiency, scalability, compliance, and a strong client experience. Act as a proactive, client-first communicator who explains insurance concepts clearly.
Location: Auckland
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver high-quality client support and own an SME portfolio across existing and new clients.
  • •Manage the end-to-end client journey in collaboration with Claims and Aon Business Services (ABS) to ensure timely support.
  • •Lead renewal and mid-term discussions, ensuring advice is timely, accurate, and aligned to client needs.
  • •Contribute to client planning alongside Client Directors/Managers.
  • •Optimize systems and processes to improve efficiency, scalability, compliance, and the client experience, championing continuous improvement using data insights.

Pay and Benefits

Perks:Health InsuranceLife InsuranceIncome ProtectionEmployee Assistance

Key Requirements

  • •Hold a L5 Fire and General qualification.
  • •Client-first mindset with a focus on delivering great client outcomes and long-term relationships.
  • •Strong written and verbal communication skills, including the ability to explain insurance concepts clearly.
  • •Commercial awareness and an interest in business and risk to understand client needs and match them to appropriate solutions.
  • •Collaborative approach to partner with Claims, Aon Business Services (ABS), and other internal colleagues to support the client journey.
Experience:Insurance
Skills:Client-first mindsetCommunicationCollaborationProblem-solvingResilience
Certifications:L5 Fire and General
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor