System Administrator I

Delivery Hero
Philippines
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 1-3 yearsEducation: bachelorsSkills: ["Independent work","Teamwork","Analytical","Detail-oriented","Problem-solving","Service orientation","Communication"]

Provide 24/7 IT service desk support by resolving employee tickets within SLAs and acting as a single point of contact for internal IT requests. Manage user access and application issues across Active Directory/Azure AD, Google Workspace, and Slack, coordinate cross-functional incidents, and maintain system administration procedures. Use Jira, email, and Slack to handle requests, document support workflows, and continuously improve service efficiency using ITIL practices.

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FursaFursa
Delivery Hero
Delivery Hero
14 hours ago

System Administrator I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide 24/7 IT service desk support by resolving employee tickets within SLAs and acting as a single point of contact for internal IT requests. Manage user access and application issues across Active Directory/Azure AD, Google Workspace, and Slack, coordinate cross-functional incidents, and maintain system administration procedures. Use Jira, email, and Slack to handle requests, document support workflows, and continuously improve service efficiency using ITIL practices.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Resolve IT support tickets in line with SLAs as part of the global service desk.
  • •Manage user access and application/software issues, including account creation and application use.
  • •Handle incoming IT requests via Jira, email, and Slack and respond promptly.
  • •Coordinate with other departments and participate in cross-functional projects and incident handling.
  • •Document and maintain system administration procedures, policies, and related support materials.

Key Requirements

  • •Completed degree in Computer Science or vocational training in computer sciences or equivalent.
  • •Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
  • •Knowledge of Active Directory and Azure AD user management.
  • •Knowledge of Google Suite and Slack user management.
  • •Proficiency in English and the ability to work independently and collaboratively.
Experience:1-3 years
Education:Bachelor's in Computer Science
Skills:Independent workTeamworkAnalyticalDetail-orientedProblem-solvingService orientationCommunication
Certifications:ITIL v4 foundation
Languages:English
Tech Stack:Active DirectoryAzure ADGoogle SuiteSlackJiraEmailITIL v4Google Workspace

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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