Customer Engineer 客戶技術支援工程師

Applied Materials
Kaohsiung, Taiwan, Phoenix, Santa Clara
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Problem-solving","Customer focus","Safety awareness"]

Serve as the direct liaison with semiconductor and display customers by installing, maintaining, and upgrading equipment. Use digital analytics and diagnostic techniques to troubleshoot and resolve technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with other engineers and participate in escalations, while following procedures, checklists, safety standards, and customer support plans to ensure high customer satisfaction.

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Applied Materials
Applied Materials
5 months ago

Customer Engineer 客戶技術支援工程師

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor and display customers by installing, maintaining, and upgrading equipment. Use digital analytics and diagnostic techniques to troubleshoot and resolve technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with other engineers and participate in escalations, while following procedures, checklists, safety standards, and customer support plans to ensure high customer satisfaction.
Location: Kaohsiung, Taiwan, Phoenix, Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Perform preventative and corrective maintenance on equipment systems (electrical, vacuum, mechanical, plasma, hydraulic, gas).
  • •Respond to fab issues by coordinating with engineers and joining escalation conference calls.
  • •Use diagnostic techniques and available documentation/test equipment to troubleshoot technical problems.
  • •Plan, communicate, and coordinate support plans with customer management while complying with safety procedures.
Travel: Low travel

Key Requirements

  • •Perform standard service activities independently (Tier I) and with assistance (Tier II).
  • •Carry out routine preventative maintenance and complete quality repairs within established timeframes.
  • •Diagnose and resolve recurring technical problems using documentation, test equipment, and basic diagnostic techniques.
  • •Follow checklists and procedures, ensure correct revisions of schematics are available, and adhere to IP guidelines.
  • •Coordinate with customers and participate in escalation conference calls as needed, demonstrating accountability for customer satisfaction.
Experience:SemiconductorDisplay manufacturingClean roomFab troubleshooting
Skills:CommunicationProblem-solvingCustomer focusSafety awareness
Tech Stack:Digital analyticsKnowledge management systemsTest equipmentCircuit diagramsDocumentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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