Customer Value Partner, US

Hawk
United States
Workplace: RemoteFull timeUSD 150,000 - 200,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Executive communication","Relationship management","Analytical thinking","Customer outcomes focus"]

Own customer relationships end-to-end: scope, drive implementation, and ensure ongoing value realization for your portfolio. Build joint success plans aligned to each client’s objectives and regulatory context, monitor usage/performance, and optimize to reduce false positives and analyst workload. Deliver commercial outcomes (GRR/NRR) and support deal renewals through executive-level governance, while collaborating with pre-sales to prove Hawk can deliver promised value using AI-enabled account management.

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Hawk
Hawk
3 days ago

Customer Value Partner, US

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Job Summary

Own customer relationships end-to-end: scope, drive implementation, and ensure ongoing value realization for your portfolio. Build joint success plans aligned to each client’s objectives and regulatory context, monitor usage/performance, and optimize to reduce false positives and analyst workload. Deliver commercial outcomes (GRR/NRR) and support deal renewals through executive-level governance, while collaborating with pre-sales to prove Hawk can deliver promised value using AI-enabled account management.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full customer lifecycle for your portfolio from initial scoping and implementation through ongoing value realization, adoption, and new use cases.
  • •Manage delivery using Hawk’s best practices and methodology, including building the plan, tracking progress, and reporting clearly.
  • •Define and drive customer value using each customer’s numbers and objectives, creating joint success plans aligned to business and regulatory context.
  • •Own commercial outcomes such as GRR and NRR (including revenue-contingency recognition when applicable) and support signed renewals.
  • •Monitor customer usage and performance to identify optimization opportunities (e.g., reducing false positives and improving investigation speed) using AI-enabled account management.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually

Key Requirements

  • •5+ years in customer-facing roles across customer success, engagement management, or delivery/project management in B2B enterprise software.
  • •Track record managing accounts at $500K+ ARR with cross-sell/expansion results.
  • •Ability to own end-to-end delivery planning, scoping, tracking, and reporting using defined best practices.
  • •Strong understanding of SaaS/enterprise delivery models; AML, fraud prevention, or regulated financial services experience is advantageous.
  • •Fluent German communication skills.
Experience:B2B enterprise softwareSaaSRegulated financial servicesAMLFraud detection
Skills:OwnershipExecutive communicationRelationship managementAnalytical thinkingCustomer outcomes focus
Languages:GermanEnglish
Tech Stack:AIAgentic AI

Company Brief

Hawk
Hawk provides cloud‑native, explainable AI solutions for anti‑money laundering, sanctions screening and fraud prevention, helping banks, payment providers and fintechs detect financial crime in real time and reduce false positives.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Munich, Germany
Founded: 2018
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor