Travel Cost T&E Settlement Service Administrator

Serco
Netherlands
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: certificationSkills: ["Customer focus","Organizational skills","Communication","Conflict management","Stress resistance","Independent work","Interpersonal skills","Priority management"]

Process and settle ESA staff travel claims using the customer Travel & Expense tool, ensuring calculations follow agency rules and supporting documentation is complete. Respond to traveller queries by email, manage invoicing and credit notes through SAP after training, and produce requested reports. Coordinate with finance and other directorates to meet service-level agreement KPIs while continuously improving travel support processes in a multinational environment.

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FursaFursa
Serco
Serco
1 day ago

Travel Cost T&E Settlement Service Administrator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Process and settle ESA staff travel claims using the customer Travel & Expense tool, ensuring calculations follow agency rules and supporting documentation is complete. Respond to traveller queries by email, manage invoicing and credit notes through SAP after training, and produce requested reports. Coordinate with finance and other directorates to meet service-level agreement KPIs while continuously improving travel support processes in a multinational environment.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Process and calculate individual travel claims using supporting travel documents, receipts, and invoices in the Travel & Expense tool.
  • •Calculate settlement of business trips based on agency rules and instructions.
  • •Reply to travellers’ queries via email.
  • •Post and manage invoices and credit notes in SAP (after training).
  • •Interface with counterparts across directorates and ensure Service Level Agreement KPIs are met while improving processes and tools.

Pay and Benefits

Perks:PensionTravel AllowanceRelocation

Key Requirements

  • •Vocational Degree (MBO 4) or equivalent.
  • •At least 2 years of relevant work experience in a corporate Travel & Expense role.
  • •Experience providing customer-oriented service and processing travel/expense workflows.
  • •Experience in Accounts Payables is a plus.
  • •Fluency in English, with strong interpersonal, organizational, and conflict management skills.
Experience:2+ yearsCustomer serviceAccounts PayablesTravel & Expense
Education:Certification / Diploma
Skills:Customer focusOrganizational skillsCommunicationConflict managementStress resistanceIndependent workInterpersonal skillsPriority management
Languages:English
Tech Stack:SAPMicrosoft OfficeTravel & Expense toolDatabase applicationsEmail

Eligibility

Nationality:EU National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn