Network Support (New Grads 2026)

Fortinet
Burnaby
Workplace: OnsiteFull timeCAD 86,000 - 106,000 annuallyFunction: Product Management0Education: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Customer communication","Customer education"]

Provide technical support for Fortinet’s core products as part of the Burnaby TAC team. Troubleshoot Fortigate issues, analyze configuration and system information, and recommend corrective actions. Reproduce customer environments on lab equipment, isolate bugs, escalate and manage cases through closure, and set customer expectations through communications and meetings. Support customers with technical education and contribute knowledge-based articles using technical documentation, bulletins, and release notes.

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FursaFursa
Fortinet
Fortinet
1 month ago

Network Support (New Grads 2026)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support for Fortinet’s core products as part of the Burnaby TAC team. Troubleshoot Fortigate issues, analyze configuration and system information, and recommend corrective actions. Reproduce customer environments on lab equipment, isolate bugs, escalate and manage cases through closure, and set customer expectations through communications and meetings. Support customers with technical education and contribute knowledge-based articles using technical documentation, bulletins, and release notes.
Location: Burnaby
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Perform basic troubleshooting on core Fortinet products (Fortigate).
  • •Collect, analyze, and provide change recommendations for configuration and customer system information.
  • •Recommend corrective actions and provide customer education when gaps in networking or product knowledge exist.
  • •Reproduce customer environments on lab equipment to isolate and solve problems; recommend potential new solutions.
  • •Manage technical cases end-to-end, including proper escalation, customer communications, and case closure; contribute knowledge-based articles.

Pay and Benefits

Salary: CAD 86,000 - 106,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRrspLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •0-2 years of experience in a technical support or system administration role in a networking/security company, or equivalent education.
  • •Deep working knowledge of operating systems (Windows, OSX, Linux).
  • •Strong understanding of TCP/IP and routing protocols, including L2/L3 switches.
  • •Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.
  • •Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent training and experience).
Experience:0NetworkingSecurity
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunicationCustomer communicationCustomer education
Tech Stack:FortigateWindowsOSXLinuxTCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIDS/IPSVPNVirus scanning

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn