Network Support (New Grads 2026)

Provide technical support for Fortinet’s core products as part of the Burnaby TAC team. Troubleshoot Fortigate issues, analyze configuration and system information, and recommend corrective actions. Reproduce customer environments on lab equipment, isolate bugs, escalate and manage cases through closure, and set customer expectations through communications and meetings. Support customers with technical education and contribute knowledge-based articles using technical documentation, bulletins, and release notes.