Senior Analyst, Customer Experience & Insights

NRG Energy
Houston
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Project management","Stakeholder management","Initiative"]

Develop action-oriented customer and market insights to improve customer experiences across NRG Consumer Energy and Vivint Smart Home. You’ll draft data-driven stories from multiple customer and marketplace data sources, translating quantitative and qualitative research into clear deliverables like dashboards, reports, scorecards, and presentations. Partner with CX & Insights leads and CX Managers to ensure insights are decision-ready and communicated with implications for different business audiences.

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NRG Energy
NRG Energy
2 days ago

Senior Analyst, Customer Experience & Insights

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Develop action-oriented customer and market insights to improve customer experiences across NRG Consumer Energy and Vivint Smart Home. You’ll draft data-driven stories from multiple customer and marketplace data sources, translating quantitative and qualitative research into clear deliverables like dashboards, reports, scorecards, and presentations. Partner with CX & Insights leads and CX Managers to ensure insights are decision-ready and communicated with implications for different business audiences.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Understand and access customer and marketplace data sources across the business.
  • •Synthesize market research, competitive intelligence, and customer intelligence into data-centered narratives tied to business needs.
  • •Build and communicate clear deliverables (dashboards, reports, scorecards, presentations) that outline business implications for different audiences.
  • •Collaborate with CX & Insights teammates and CX Managers to integrate insights into decision-making outputs.
  • •Apply sound research methods and quality standards so insights are trustworthy and decision-ready.
Travel: Low travel

Key Requirements

  • •3-5 years in a customer experience insights or research role.
  • •Hands-on experience with BI tools such as Power BI, or equivalent tools like Tableau or Looker.
  • •Experience conducting quantitative and qualitative research (e.g., surveys, in-depth interviews) and translating customer needs into data-backed requirements.
  • •Comfort working with a range of data sources (e.g., customer feedback, market research, behavioral data, competitive products and pricing).
  • •Strong project management and excellent written and verbal communication across internal groups.
Experience:3-5 years
Education:Bachelor's in Business analytics, marketing research, psychology, statistics, economics, or related discipline
Skills:CommunicationCollaborationProject managementStakeholder managementInitiative
Tech Stack:Power BITableauLookerPowerPointMicrosoft ExcelMicrosoft CopilotAI toolsQualtricsMedalliaForstaInMomentOracleSAPSalesforceSnowflakeSurveysIn-depth interviewsDashboardsReportsScorecards

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn