Product Support Specialist - Australia

Ashby
Australia
Workplace: RemoteFull timeAUD 70,000 - 105,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Customer focus","Ownership"]

A cross-functional customer-facing role supporting a complex, rapidly evolving enterprise product. You’ll troubleshoot integrations, guide customers through workflows, and collaborate on enablement and automation projects to improve team cohesion and efficiency, while maintaining a strong sense of ownership and thoughtful communication across B2B clients in APAC.

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Ashby
Ashby
6 months ago

Product Support Specialist - Australia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

A cross-functional customer-facing role supporting a complex, rapidly evolving enterprise product. You’ll troubleshoot integrations, guide customers through workflows, and collaborate on enablement and automation projects to improve team cohesion and efficiency, while maintaining a strong sense of ownership and thoughtful communication across B2B clients in APAC.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Troubleshoot and resolve issues on a complex product, including integrations and workflows
  • •Guide customers through detailed product workflows and best practices to ensure successful adoption
  • •Collaborate with Engineering and Go-To-Market teams to enable the broader Support team and improve workflows
  • •Participate in projects to improve processes, including workflow automation and cross-team cohesion
  • •Own issues from identification through resolution, communicating clearly with customers and internal teams

Pay and Benefits

Salary: AUD 70,000 - 105,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveParental LeaveLearning BudgetEquipment Budget

Key Requirements

  • •Experience with and excitement to learn the ins and outs of a complex, rapidly evolving product
  • •Strong curiosity to understand customer needs and improve workflows
  • •Excellent problem-solving skills with ability to define scope and craft solutions
  • •Excellent attention to detail and empathetic, thorough customer communication
  • •Experience providing B2B support to customers from small business to enterprise
Experience:Enterprise softwareSaaS
Skills:CommunicationProblem-solvingEmpathyCustomer focusOwnership
Languages:English

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor