日语技术支持工程师

HP
China
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Customer service","Logical thinking","Teamwork","Responsibility"]

Provide Japanese-language technical support for HP computer and printer products, including usage guidance and troubleshooting for customer issues. Work closely with customers to understand needs, assist with problem resolution, and deliver service experiences that exceed expectations. Handle shift-based coverage and support a structured remote work option (up to 2 days/week) when eligibility conditions are met, while maintaining a calm, customer-focused approach under pressure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
1 month ago

日语技术支持工程师

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide Japanese-language technical support for HP computer and printer products, including usage guidance and troubleshooting for customer issues. Work closely with customers to understand needs, assist with problem resolution, and deliver service experiences that exceed expectations. Handle shift-based coverage and support a structured remote work option (up to 2 days/week) when eligibility conditions are met, while maintaining a calm, customer-focused approach under pressure.
Location: China
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical support for computer and printer related products, including usage guidance and technical troubleshooting.
  • •Support customers by responding to needs and assisting with problem resolution.
  • •Deliver service experiences that exceed customer expectations through professional technical support.
  • •Maintain stable performance in a shift schedule and support potential 365-day operations based on business needs.
  • •When qualified, perform up to two days per week of work from home using an appropriate home setup and equipment.

Key Requirements

  • •Japanese at business level (natural pronunciation/intonation and smooth communication).
  • •Associate degree or higher (short-term university/college or above).
  • •Basic PC hardware and software technical knowledge (technical background or call center experience welcomed).
  • •Proficiency with Microsoft Office tools such as Outlook and Excel.
  • •Strong communication and customer service mindset; ability to stay calm and work steadily under pressure.
Experience:Call center
Education:Associate's
Skills:CommunicationCustomer serviceLogical thinkingTeamworkResponsibility
Languages:Japanese
Tech Stack:Microsoft OfficeOutlookExcel

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn